Return Policy and Warranty

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

You'll also need the receipt or proof of purchase.

To start a return, you can contact us using the contact form at RiviMods.com/pages/contact. Please note that returns will need to be sent to an address in Seattle, WA, USA.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.

You can always contact us for any return questions via RiviMods.com/pages/contact.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item

European Union 3 day cooling off period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us via RiviMods.com/pages/contact.

One-Year Limited Warranty

Coverage: The Manufacturer warrants this product to be free from defects in materials and workmanship under normal use and service for a period of one (1) year from the date of original purchase. During this warranty period, if a covered defect arises, the Manufacturer will, at its sole discretion, either repair the product, replace it with a new or refurbished product of equal value, or refund the purchase price.
Exclusions: This warranty does not cover:
  • Damage caused by misuse, abuse, accidents, negligence, or improper installation.
  • Damage resulting from unauthorized modifications or repairs.
  • Normal wear and tear.
  • Damage caused by environmental factors, such as natural disasters.
  • Consumable parts, such as batteries or filters, unless the defect is related to manufacturing.
Claim process: To obtain warranty service, the customer must provide proof of purchase and a detailed description of the defect to the Manufacturer's customer service department. The customer may be responsible for shipping and handling fees associated with the warranty claim.
Limitation of liability: This limited warranty is the sole and exclusive remedy for the customer and is in lieu of all other warranties, express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. In no event shall the Manufacturer be liable for any incidental, consequential, or punitive damages resulting from any defect.